Made to Order Items will return After Jan 1 2024
Made to Order Items will return After Jan 1 2024
Signed in as:
filler@godaddy.com
Offering bespoke items gives us the ability to custom curate an item to your specific tastes, vision and measurements. We take every order, whatever size, extremely serious. We want to set up everyone's expectations so that these transactions go as smoothly as possible. A few things to remember:
Generally we do not offer returns or refunds, however, being a customer service focused small business, we are determined to deliver the best experience you could wish for from a custom curated cosplay/bounding business. Because of this commitment, we ask that you follow these steps to ensure we can both work together towards a happy and fulfilling outcome. PLEASE NOTE, ALL ITEMS SOLD "AS IS" or "PROTOTYPE" or "SECONDS QUALITY" ARE FINAL. Additionally, each item is hand crafted by myself and/or my assistant, this means that no two items will be perfectly identical. Your piece/s will be one of a kind.
1. Always open packages from us within 3 business days of the package arrival. Returns/Refunds claimed to be opened over 15 days from delivery is subject to our discretion.
2. Try on/out all of your pieces. Take care to not dirty or damage any item. Keep in mind all items must be returned in the same condition in which they were received. All items are photographed at time of shipping for quality control.
3. Should an item be non-functional, not the right size or damaged please use the contact us page to send us a message requesting a return. We will then discuss a replacement with you. ALL ITEMS THAT CAN BE REPLACED WILL BE. Meaning that we will only issue refunds in extreme situations and at our discretion. We prefer to replace your items when possible.
4. All items must be returned and delivered before a refund will be issued. Shipping from the customer to us will be added to the final refund at the time that it is issued.
Please be aware of these terms and conditions before purchasing from or placing an order with us. Your satisfaction is high on our list of priorities. Thank you for shopping Far Far Away Designs.
Your team,
N & M
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